COVID-19 Updates
We have been packing up and shipping out orders very quickly, but once they enter the postal system it is beyond our control how long it takes, unfortunately! Canada post is delivering in record numbers and dealing with volumes three times the norm for this time of year (high than Christmas time volume even). This is why your parcel is taking so long to arrive. We apologize for the inconvenience, please rest assured that it will get there it’s just delayed, as all things are right now due to the pandemic.
All orders are subject to delay during this unprecedented time. You will be proactively notified by email as soon as your order is shipped. Due to the current worldwide pandemic, we are experiencing delays to our shipping services. All delivery timeframes are NOT a guarantee.
International Shipping
We ship worldwide! Healthnut Nutrition is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.
We process and ship orders once a week to reduce our environmental impact of driving to and from the post office every day. You will receive a confirmation email after you place your order and also a confirmation email after your order is shipped.
Free Shipping
We offer free shipping in Canada over $100 CAD, and in the USA over $75 USD.
Flat Rate Shipping
Available for Canada and the USA. Flat rate shipping costs are as follows:
USA: $9.99
Canada: $13.50
Returns
Returns are accepted for store credit only within 14 days of merchandise ship date for domestic delivery, and 30 days for international customers. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you store credit. Sale items, intimates, accessories, candles, and bodysuits can not be returned or refunded. Swim is returnable so long as the hygienic liner is in tact. Items purchased using a sale coupon code can also not be returned. To complete your return, your receipt is required. Please complete our Return Information form by circling your reason for return and including this with your unwanted merchandise. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please ship your item to this address:
HealthNut Shop
793 center Street suite 332
Lewiston New York 14092
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund.
Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s).
Sale Items
Unfortunately all sale items are final. DO NOT SEND BACK YOUR MERCHANDISE IF IT WAS A MARKED DOWN ITEM. We will not be processing your item if you send it to our warehouse for return and it is a marked down sale item. We cannot return these items as they are final sale. If sent back there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.
Code Items
Items bought with an online code are final sale and not returnable. We are sorry for the inconvenience.
